The National Disability Insurance Agency (NDIA) has released its Corporate Plan for 2024-2025, outlining its strategy to improve the National Disability Insurance Scheme (NDIS) over the next four years. As the NDIS enters its 11th year with over 649,000 participants, the plan focuses on enhancing participant experiences, managing risks, and ensuring the scheme’s long-term sustainability.
Key Goals and Targets
Supporting Participants
- Employment: Aim to have at least 26% of participants employed by 2028.
- Community Participation: Target 46% of participants actively engaging in their communities.
- Participant Satisfaction: Strive for 76% of participants to be satisfied with their NDIS experience.
- Goal Achievement: Aim for 70% of participants to be content with NDIS support in achieving their goals.
- Mainstream Support Integration: Ensure 90% of participants have mainstream supports in their NDIS plans.
Financial Management
- Funding per Participant: Projected to increase from $64,700 in 2024-2025 to $69,000 in 2027-2028.
- Growth Rate Management: Aim to slow the NDIS growth rate from 9.4% in 2024-2025 to 8% by 2028.
- Budget Allocation: In 2024-2025, $46.4 billion will be spent on reasonable and necessary supports and services.
Operational Improvements
- Participant Service Charter: Commitment to improving accessibility, responsiveness, and support quality.
- Service Guarantee: Aim to meet time-based goals in the Participant Service Guarantee 80% of the time.
- Workforce Diversity: Increase staff with disability to 20% by 2025 and 23% by 2028.
- Claims Processing: Target to pay 90% of approved claims within 3 days.
- Customer Service: Aim to answer 80% of National Contact Centre queries immediately.
Risk Management
The NDIA has identified eight key areas for risk management, including:
- Ensuring effective participant plans
- Maintaining a positive participant experience
- Securing an adequate provider network
- Ensuring the NDIS’s long-term sustainability
- Protecting against fraud
- Safeguarding private information
Collaboration and Inclusivity
- Partnership with the NDIS Quality and Safeguards Commission and Department of Social Services to implement new rules and address findings from the Disability Royal Commission.
- Commitment to creating an inclusive workplace, with a target to make 75% of jobs permanent by 2026.
Budget Overview
For the 2024-2025 financial year:
- Total NDIS spending: $46.4 billion
- Australian Government contribution: $33.8 billion
- State and territory governments contribution: $12.6 billion
The NDIA’s Corporate Plan 2024-2025 demonstrates a clear commitment to improving the NDIS, focusing on participant outcomes, operational efficiency, and financial sustainability. By setting specific, measurable targets across various aspects of the scheme, the NDIA aims to build a better NDIS that effectively supports Australians with disability while ensuring its long-term viability.
